How to Transform Customer Success as Customer Expectations Rise - with Mona Yoast
- E14
- 39:14
- August 26th 2019
The Customer Success model that worked during a company’s early growth may not work as customer expectations, product complexity and commercial pressure increase.
Mona Yoast joins Jason Noble and Jason Whitehead to discuss how leaders can transform an established CS organisation.
You’ll learn how to assess current capability, strengthen the team and build a Customer Success model that delivers more consistent value, retention and growth.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.