What it takes to transform Customer Success - with Mona Yoast
- E14
- 39:14
- August 26th 2019
Customer Success teams need to keep improving as customer expectations rise.
What worked in the early stages does not always work as the organisation grows, the customer base changes and the pressure to prove value increases.
In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Mona Yoast, VP of Educator Success at Learning Ally, to explore how leaders can improve and transform Customer Success teams.
We cover:
- How to improve your Customer Success team
- What Customer Success transformation really involves
- Why customer expectations keep rising
- How leaders can build stronger CS capability
- What teams need to change to create more value
- How better Customer Success supports retention and growth
This is a practical conversation for SaaS CEOs, CCOs and Customer Success leaders who want to strengthen their teams, improve customer outcomes and create more consistent value.
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
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