Why Sales Needs Customer Success Before the Deal Closes
- E42
- 29:02
- February 9th 2021
Customer Success can help Sales win better deals by clarifying outcomes, challenging unrealistic expectations and building buyer confidence before the contract is signed.
In this episode, Jason Noble and Jason Whitehead explore how CS can contribute during the sales process.
You’ll learn how stronger Sales and CS alignment improves handovers, adoption, renewals, expansion and customer lifetime value.
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Breakthrough SaaS Growth
Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era.
Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI.
Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators sharing what is actually working inside their businesses.
Expect practical conversations about why customers churn, how SaaS companies prove value, where expansion really starts and how AI is changing the way software is bought, used and valued.
No hype. No theory for theory’s sake.
Just practical thinking about how SaaS companies keep and grow customers.