Where Does Customer Success Fit in Your Organization in 2020
- 38:57
- March 9th 2020
As customer success professionals and leaders we understand how critical our customers' success is to our future and our own success, and why it's not just about having a customer success team or function within your business. But what is still often missing is that wider understanding and fit within the whole organisation. There are still some major changes needed across industry as we move to become more customer centric and drive outcomes for our customers.
What's needed from the C-suite and leadership in your business to shift the focus to customer success and how can we help facilitate and drive this change?
Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.
Breakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team - it’s a cross-functional sport. Each week, hosts Jason Noble (UK) and Jason Whitehead (US) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing, finance, and leadership. Expect candid conversations, practical playbooks, and board-level perspectives on topics like AI (beyond the hype), data quality & trust, in-product guidance, value realization, renewals, expansion, and customer experience. You’ll hear from founders, investors, product and revenue leaders who’ve built real results - not just slideware.
Formerly known as The Jasons Take On, the show has evolved to reflect a broader mission: turning insight into action that breaks through silos and accelerates SaaS growth. Same Jasons. Bigger vision. Sharper takeaways.
Subscribe and explore more at breakthroughsaasgrowth.com.