Did you know it costs approximately five times more to attract a new client than it does to retain an existing one?
We see many VAs putting a lot of time and energy into networking, marketing and promoting themselves in order to find shiny new clients, with very little thought about how they plan on keeping their current ones happy, thus ensuring they stick around long term.
So not only does shifting your focus to keeping your current clients satisfied make financial sense, but we all know that a happy client often means lots of lovely referrals.
In this episode you’ll learn:·
- The 12 sure fire ways to lose clients.
- Why following the ‘OARBED’ model is key to managing your reactions during tricky client situations.
- That clear and consistent communication with your clients and new leads needs to be at the top of your priority list.
Sam & Jo xoxo
The Sam + Jo VA Show
THE must listen-to podcast for Virtual Assistants around the globe!
Having both independently grown and managed successful VA businesses for 16+ years combined, VA coaches Jo Jensen and Sam Browne joined forces in 2019 to help other VAs specialise, systemise, and scale their very own businesses with confidence.
No matter where you are in your VA journey, whether you're just starting out or you've been in the biz for a while, The Sam + Jo VA Show podcast provides you the best insights, ideas and strategies so you too can grow a thriving, work-from-home, virtual business.
Learn from those that have not only been there, but they've done it (and continue to do it) successfully!
Looking for more clarity on how to scale your business? Access the best virtual assistant training & coaching at The VA Foundry