Ep225 The Secret to Getting Clients and Team Members to Stick Around artwork
The Sam + Jo VA Show

Ep225 The Secret to Getting Clients and Team Members to Stick Around

  • S1E225
  • 1:06:31
  • February 5th 2025

The must-listen-to episode for VAs growing their teams, as well as those looking for ways to foster healthy, long-standing relationships with their clients.

Personality profiling has been the single best investment in Jo's VA agency - hands down. The Process Communication Model (PCM) is a globally renowned tool (trusted by companies such as NASA, Pixar, Air NZ) for understanding personality, motivation, and communication, helping build teams, resolve conflicts and enhance relationships.

Certified PCM Facilitator and Trainer Teesha Vee joins us in this episode to share how you can learn how to meet the psychological needs of your team members and clients. Hello increased profitability!!

In this episode you'll learn:

  • Why equality isn't a guiding principle you want in your biz (yep you read that right)
  • Why you gel with some clients, and others it just feels hard (and what to do about it)
  • The right way to praise your team and have it make them feel valued
  • The 100% predictable distress behaviours of you, your team and your clients.

Get your personalised PCM profile here

Sam + Jo xo

The Sam + Jo VA Show

THE must listen-to podcast for Virtual Assistants around the globe!

Having both independently grown and managed successful VA businesses for 20+ years combined, VA coaches Jo Jensen and Sam Browne joined forces in 2019 to help other VAs specialise, systemise, and scale their very own businesses with confidence.

No matter where you are in your VA journey, whether you're just starting out or you've been in the biz for a while, The Sam + Jo VA Show podcast provides you the best insights, ideas and strategies so you too can grow a thriving, work-from-home, virtual business.

Learn from those that have not only been there, but they've done it (and continue to do it) successfully!

Looking for more clarity on how to scale your business? Access the best virtual assistant training & coaching at The VA Foundry