I talk about being customer-centric all the time and frequently complain when I deal with companies that don't have the same approach to customer service that I believe should be delivered.
But I've never gone into a step by step on how to become a customer-centric organization. It's like common sense, it's not so common until someone explains it to you.
In this episode, I go through my 5 key steps that your organization should do (and continue to do) if you want to become a customer-centric organization. You don't want to miss this one.
The Tech Smart Boss Podcast
We discuss how entrepreneurs, small business owners, and even those looking to make that jump into starting a business can leverage technology to grow faster, more efficiently, and be more profitable all on a DIY budget.