Have you ever had a bad experience with a call center agent? John Kane tells us what he and Cogito are doing to help coach agents and monitor calls for quality.
John has a PhD in speech processing from Trinity College Dublin, which focused on developing novel techniques for analyzing voice quality. At Cogito, he runs the machine learning department.
Please visit the Cogito engineering blog to learn more about the technology we discuss in today's episode.
The Voice Box is sponsored by Cobalt Speech and Language, premier providers of speech technology to hundreds of companies large and small. Contact us.
The Voice Box
Welcome to The Voice Box, a podcast all about the fascinating world of voice and speech technology! Every week, we bring you in-depth interviews with experts in the field, covering everything from the latest advances in natural language processing to the ethical implications of voice assistants.
Whether you're a developer working on your own voice-powered project, a business trying to elevate your customer experience through conversational AI, Bots or Automated Quality Controls or simply someone who's interested in the future of how we interact with technology, The Voice Box has something for you. Our guests come from a wide range of backgrounds, including academia, industry, and startups, giving you a well-rounded perspective on the state of the field.
In each episode, we delve into the business and technical details of how voice and speech technology works, exploring topics like machine learning, signal processing, natural language understanding and processing and linguistics. But we also go beyond the nuts and bolts to discuss the broader implications of these technologies for society. How will voice assistants change the way we live and work? What are the ethical considerations surrounding their use? How will voice biometrics secure and protect our accounts? We tackle these and other big questions on The Voice Box.
So, join us as we explore the exciting and rapidly evolving world of voice and speech technology. With The Voice Box, you'll stay up to date on the latest developments and gain a deeper understanding of the technologies shaping our future.
The Voice Box is hosted by brothers Jeff and Darin Adams. Jeff has a 30-year history working in speech & language technology. He led R&D teams at Dragon, Nuance, Yap, and Amazon before founding Cobalt Speech & Language. Darin has a 30-year history in television broadcasting and is a consummate interviewer. With Jeff and Darin, you will always be informed and entertained.
The Voice Box is sponsored by Cobalt Speech and Language, a leading provider of voice technology to companies around the world. Drop us a line to explore how we can help you win with voice: [email protected]
Podcast theme music is graciously provided by The Garden Plot. (Spotify)